Confidentiality: The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.Information security: A practice of preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of confidential, private, and sensitive information.One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees 'who can adjust themselves to the personality of the guest'. Customer Service: Customer service is the provision of service to customers before, during and after a purchase.What Skills Does a person Need at Encore Boston Harbor?Īt Encore Boston Harbor, specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job.

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